Frequently Asked Questions
General Questions
*For questions about a specific product, please refer to the relevant product page.
Do you offer a 30-day money back satisfaction guarantee and match prices?
Yes we do, for more info click here.
Is your product Human Grade?
PurCBD+ uses the most reliable suppliers for phytocannabinoid oil for humans. Everything from the ingredients to the bottle and dropper are human grade. The owners and staff of Innovet use PurCBD on ourselves and our own pets. Our goal has always been to make the product equal or better in every way to its human-use counterparts. However, due to the extra liability involved in marketing the product for human use, officially we are required to say that it's only for pets.
Why is hemp oil added? Why isn't it 100% concentrated?
Our PurCBD+ oil is diluted to the proper concentration for use with pets. It must be diluted with hemp oil or you would be trying to measure impossibly tiny doses (smaller than a fraction of a single drop). Hemp oil is the perfect carrier oil for PurCBD. Our 30ml bottles contain 125mg of PurCBD per bottle.
Where is it sourced from?
We import the organic hemp-based CBD from Northern Europe, while the hemp carrier oil comes from farms in Oregon. We mix, test, and bottle the product here in the USA.
If you have problems with the shopping cart:
- Discount codes cannot be combined or stacked.
- Keep in mind that discount codes are case sensitive.
- Do NOT add your discount code in the "notes" section of your order.
- The total shown in the shopping cart does not include shipping charge.
If you have problems with checkout:
- Do not press the "Enter" button on your keyboard; that will reset the page.
- Instead, use the "Check Out Now" button.
- DO NOT click the "process payment" twice.
- Please give the system at least 30 seconds to process your order.
Order confirmation emails:
- You should receive an email within 15 minutes of ordering. If missing, check spam or contact us.
Subscription FAQ's
How does your subscription work?
- A subscription is the best way to experience Innovet Pet. All products are available at discounted prices with exclusive benefits.
Am I able to manage my subscription online?
- Yes. Login to your subscription account or contact us via this form.
Can I change items or delivery frequency?
- Update items through our contact form and frequency via the management portal.
When will I be charged?
- Charges occur monthly on your original purchase date.
How to change payment method?
- Contact customer support through our contact form.
How to cancel my subscription?
- Submit cancellation request through our management portal.
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